Refund policy

We want you and your pet to love your Fuwa bed. If you're not satisfied with your purchase, we're here to help.

Returns
You have 15 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging.

To start a return, please contact us at [your support email] with your order number and reason for return.

Please note: since our products are shipped internationally, return processing may take additional time. We appreciate your patience.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within a reasonable timeframe.

Damaged or Lost Items
If your order arrives damaged or doesn't arrive at all, please contact us right away at [your support email] — we'll work with you to make it right.

Non-Returnable Situations
Items that are used, damaged by the customer, or missing original packaging may not be eligible for a refund.

Questions?
Reach out to us anytime at [your support email].